Refund Policy
At Surtisale (https://surtisale.com), customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.
Eligibility for Refund
Refunds are applicable under the following conditions:
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The product is damaged, defective, or incorrect at the time of delivery
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A refund request is raised within 7 days of receiving the product
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The item is unused, unwashed, and in its original packaging with tags intact
Non-Refundable Items
The following items are not eligible for refund:
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Products damaged due to misuse or improper handling
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Items returned after the allowed refund period
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Products marked as non-returnable or final sale
Refund Process
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Contact our support team with your order details.
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Our team will review your request and may ask for product images or videos.
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Once approved, the product must be returned (if applicable).
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After inspection, the refund will be processed.
Refund Timeline
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Refunds will be processed within 7–10 business days after approval.
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The refunded amount will be credited to the original payment method used during purchase.
Shipping Charges
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Shipping charges are non-refundable, unless the return is due to our error (wrong or defective product).
Cancellation Policy
Orders can be cancelled before dispatch. Once shipped, cancellations are not allowed.
Contact Us
For refund-related queries, please contact us:
📧 Email: Info.surtisale@gmail.com
📞 Phone: +91 7211177744
🌐 Website: https://surtisale.com